Refund policy

We want you to love your candy as much as we do. If something’s not right with your order, we’re here to help.

We accept refund or replacement requests within 72 hours of delivery for products that arrive damaged, incorrect, or missing. Just send us a photo and a brief description of the issue.

Due to the perishable nature of candy, we unfortunately can’t offer refunds for change of mind or taste preferences. But if something’s genuinely off—we’ll make it right.

📩 Reach us at contact@gottis.com.au and our team will get back to you within 1–2 business days.